Duravi Privacy Policy
Effective Date: October 1, 2025
Contact: info@duravi.com
1. Introduction
Duravi (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, disclose, and protect information in connection with your interactions with Duravi, including through our website, laboratory communications, business partnerships, and digital platforms.
By accessing or using our website or services, you acknowledge that you have read and understood this Privacy Policy.
2. Scope
This policy applies to all information collected by Duravi through:
- The Duravi website and affiliated domains
- Contact forms, quote requests, and newsletter sign-ups
- Industry partnerships and R&D collaborations
- Employment, internship, or supplier applications
- Laboratory submissions and client testing requests
This policy does not apply to data processed by third parties outside our control (e.g., distributors, resellers, or partner laboratories operating independently).
3. Information We Collect
A. Information You Provide to Us
When you engage with Duravi, we may collect:
- Identification Information: name, company, title, and contact details (email, phone, address).
- Business & Technical Information: project specifications, testing requests, or performance data related to your products or systems.
- Communications: inquiries, feedback, and correspondence via email or forms.
- Marketing Preferences: newsletter subscriptions or event registrations.
B. Information Collected Automatically
When you visit our website, we may automatically collect certain information such as:
- IP address, browser type, and device information
- Date, time, and duration of visits
- Pages viewed and referring URLs
- Cookies and analytics data (e.g., Google Analytics)
C. Sensitive or Proprietary Data
In limited cases, Duravi may receive proprietary materials or test data from clients. Such information is treated as confidential and handled in accordance with strict internal data protection and non-disclosure standards.
4. How We Use Information
Duravi uses collected information for the following purposes:
1. Service Delivery: to respond to inquiries, provide technical information, or fulfill service and testing requests.
2. Business Operations: to manage contracts, billing, and customer relationships.
3. Research & Development: to improve our surface treatment technology, products, and testing methodologies.
4. Marketing & Communications: to send company updates, news releases, event information, and newsletters (only when you have opted in).
5. Compliance & Security: to comply with legal obligations, enforce agreements, and protect Duravi’s rights and property.
5. Legal Basis for Processing (GDPR)
If you are located in the European Economic Area (EEA), Duravi processes your personal data under one or more of the following legal bases:
- Consent: when you have given clear permission for us to process your data.
- Contractual Necessity: when processing is required to perform a contract or deliver requested services.
- Legitimate Interests: for purposes such as research, analytics, and improving our offerings, where your rights do not override those interests.
- Legal Obligation: to comply with applicable laws, regulations, or governmental requests.
6. Data Sharing and Disclosure
We do not sell, rent, or trade personal data.
We may share information with:
- Service Providers: companies providing IT, hosting, analytics, or communication services.
- Accredited Partners: laboratories or technical collaborators bound by confidentiality agreements.
- Legal or Regulatory Authorities: when required by law, regulation, or court order.
Any third party acting on our behalf is required to handle your data in accordance with this Privacy Policy and applicable privacy laws.
7. International Data Transfers
As a global company, Duravi may store or process data on servers located outside your country of residence. In such cases, we ensure adequate safeguards are in place (such as standard contractual clauses or other approved mechanisms) to protect your information consistent with applicable privacy standards.
8. Data Retention
We retain personal data only as long as necessary for the purposes for which it was collected, including legal, accounting, and reporting obligations.
- Routine inquiries and communications are typically retained for up to 24 months.
- Technical or laboratory data may be stored longer for product traceability and research integrity.
- Marketing data is retained until you opt out or unsubscribe.
When data is no longer required, it is securely deleted or anonymized.
9. Cookies and Analytics
Duravi uses cookies and similar technologies to personalize content, analyze traffic, and improve website performance.
You can manage or disable cookies in your browser settings. For analytics, we use reputable providers (such as Google Analytics) that comply with applicable privacy laws.
10. Security
We employ physical, administrative, and technical safeguards to protect data against unauthorized access, disclosure, alteration, or destruction. These include encryption, access controls, secure storage systems, and staff training.
While we strive to protect all information, no online system is completely secure. You share information at your own risk.
11. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access or receive a copy of your data
- Request correction or deletion of inaccurate data
- Object to or restrict certain forms of processing
- Withdraw consent for communications at any time
- Lodge a complaint with a supervisory authority (for EEA residents)
To exercise your rights, contact info@duravi.com. We will respond within applicable timeframes.
12. Third-Party Links
Our website may contain links to external websites. Duravi is not responsible for the privacy practices or content of those third-party sites. We encourage you to review their respective privacy policies.
13. Children’s Privacy
Duravi’s website and services are intended for business and professional use. We do not knowingly collect information from children under 16. If you believe we may have done so, please contact us immediately at info@duravi.com.
14. Changes to This Policy
Duravi reserves the right to update this Privacy Policy at any time to reflect operational, legal, or regulatory changes. Any revisions will be posted on this page with a new effective date.
15. Contact Us
If you have questions, concerns, or requests related to this Privacy Policy or Duravi’s data handling practices, please contact:
Duravi
Email: info@duravi.com
Effective Date: October 1, 2025